Privacy Policy.

1. Information we collect

We may collect the following types of information when you use our Services:

a. Personal information

• Full name
• Email address
• Phone number
• Payment details (processed securely via payment partners such as Paystack)
• Travel preferences or routes
• Ride and booking history

b. Automatically collected information

• Device information (type, model, operating system)
• Precise location data, used only to show nearby stations — not shared with third parties
• Log data (usage times, pages viewed, and in-app actions)
• Cookies and similar technologies

2. How we use your information

• Provide and improve the Trek Train App experience
• Process bookings and payments securely
• Display real-time train and travel updates
• Communicate updates, promotions, or support messages
• Comply with legal and regulatory requirements

3. How we share your information

We do not sell your personal data. However, we may share limited information with:

• Service providers (e.g., payment gateways, push notification and email systems)
• Legal authorities if required by law

All partners are required to handle your data securely and use it only for the intended purpose.

4. Cookies and tracking

• Our website uses cookies to improve functionality and personalize your experience.
• You can disable cookies in your browser settings, but some features may not work properly.

5. Data storage and security

Your data is stored securely on encrypted servers, and we apply safeguards to prevent unauthorized access, disclosure, or misuse. Payment data is processed only by trusted, PCI-DSS compliant third parties.

6. Your rights

• Access and request a copy of your personal data
• Correct or update inaccurate information
• Request deletion of your data (where applicable) — see Delete account
• Object to certain processing of your personal data
• Withdraw consent for marketing communications, or where processing is based on consent
• Lodge a complaint with South Africa's Information Regulator (inforegulator.org.za) if you believe your rights under POPIA have been infringed

To exercise these rights, please email us at info@trektrain.com.

7. Data retention

• We retain your data only as long as necessary to provide our Services or comply with legal obligations.
• When no longer needed, your data is securely deleted or anonymized.

8. Children's privacy

Our Services are intended for users aged 16 and older. Users between 16 and 17 years old may only use the Services with the consent of a parent or legal guardian, consistent with our Terms & Conditions. We do not knowingly collect personal information from children under 16; if we become aware that we have done so, we will delete it promptly.

9. International data transfers

If your data is transferred or stored outside South Africa, we ensure it is protected with appropriate safeguards in line with POPIA and international data protection standards.

10. Updates to this policy

• We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
• We encourage you to review it regularly.

11. Contact us

• Organisation: TREK GROUP PTY LTD
• Email: info@trektrain.com
• Phone: +27 70 310 6987
• Address: 400 Burlington Heights, Queensburgh, Durban, 4093, South Africa